Netsor provides medical delivery services and an online platform that helps healthcare providers order and receive medical supplies efficiently.

Our services are available to hospitals, clinics, pharmacies, laboratories, NGOs, and other healthcare-related organizations.

In case the item you received is damaged or defective, you could return an item in the same condition as you received it within 2 days with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 2 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories 
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received not including price tags, labels, original packing, freebies 

The items that can not be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

• Underwear
• Lingerie
• Socks
• Software
• Music albums
• Books
• Swimwear
• Beauty & Fragrances
• Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items

We deliver medical supplies such as medicines, diagnostic materials, medical equipment, and other healthcare-related items, subject to safety and regulatory requirements.

Delivery requests can be made through our website by placing an order or booking a delivery using our online platform.

Yes. We provide basic tracking so customers can monitor the status of their deliveries from dispatch to arrival

Delivery times depend on location and availability. We aim to complete deliveries as quickly and reliably as possible within agreed timelines.

Yes. Medical items are handled with care, and we work with trusted and specialized service providers to ensure safe and secure deliveries.

You can reach us through our website contact page or by emailing our support team for assistance or partnership inquiries at info@netsorglobal.com

We currently operate in selected areas within Ghana, with plans to expand coverage as our operations grow.

Payments can be made through our secure checkout system on the website using available payment options. For Ghanaians, yu can use the Mobile Money Option